// JSB Blog Posts

// Overconfident Charlatans

When you give a novice a novel challenge, they will approach it with humility and an appropriate level of uncertainty. However, beware, providing a little training beforehand turns novices into overconfident charlatans. It appears that ‘continuous’ learning is key to narrowing the gap between confidence and competence. https://lnkd.in/evRm_qd

// The pace of us

A peculiar discovery was made not all that long ago. The speed of travel made possible by innovations in aircraft was making us exhausted upon arrival. A remedy came in the form of an innovation in timekeeping: a third hour hand that stays in touch with home time. Let’s keep searching for simple solutions to solve complex problems.

//Searching for Defining Moments

Searching for meaningful experiences? Such defining moments can be found when we set aside time to immerse ourselves in situations with those that bring us joy https://lnkd.in/eRsdf_h

Chip Heath #greatnewbooks

// A Face and a Handshake

Next time you see a stranger, a disliked co-worker, someone different, try this: look at their face, their entire face, glance in their eyes. Without a little effort, it appears our tendency is to look-see only a few facial features—a nose, a brow, a cheek bone. When that happens its easier to dehumanize and treat them unfairly. Similarly, for you to be treated more fairly, strive to get others to make eye contact with you and shake your hand. When you’re seen in your full humanity, its just that much harder for others to treat you as if you were an anonymous internet comment. 

// Eventually they’ll come around

We mistakenly believe that others will naturally come around to our point of view because we are objective, others are biased. Wishful thinking, or as my colleagues call it, Belief in a Favorable Future.”

// Marco Polo

Marco Polo’s success as a global entrepreneur stemmed, in part, from his efforts to learn the perspectives of those he encountered in foreign lands.

Perspective taking allows us to see the individual humanity of others, which, in turn, allows for higher quality connections. But, it can also work in reverse, as revealed in this clip of Daryl Davis. Creative efforts to get others to see our full individual humanity is inspiring.



// Counter example

These things also happen…are also possible. It happened in front of me just now- see for yourself (click photograph to zoom out and see the context)

Social Isolation in the Workplace: This latest piece by Emma Seppälä, Ph.D. and Marissa King challenges our initial research findings on American relational work styles (https://lnkd.in/exEpDYk  https://lnkd.in/erhxyjn) and flips it on its head…rather than facilitating productivity, perhaps maintaining an arms distance with coworkers is in fact less professional and less productive.

// Virtual classroom

Augmenting live, action-oriented, classroom discussions with virtual learning is the path forward in business (perhaps all) education. Here with the awesome Chief Innovation Officer of Executive Education, Cheri Alexander, from the Ross School of Business, filming a segment on emotional intelligence and emotional aperture.

// While you were gone, the trees grew

We are witnessing how fast flying organizations, with much past success, have become keenly aware of how change blindness can quickly lead to disaster. Attunement to changing environments is key. A way to understand this is through the lens of the now classic ‘Ye of little faith,’ clip where a pilot flies extremely fast and low approaching a narrow passageway between two trees—before clipping a small branch causing a crash landing and $1mil in damage. This is not a story of hubris, as is often taught to budding pilots and executive leaders. It is a tale about change blindness. The pilot had loads of experience flying through this narrow passageway. However, he was not attuned to possible change in the environment. In the time he was stationed elsewhere, the trees had grown. His focus on his prior success rather than the dynamic environment around him was a core issue.

// Valuations of apologies

Its costly to undervalue the free apology. This happens when we fail to appreciate how much more the other side cares about their dignity than their pocketbook when wronged. To be immensely human is to remain attuned to the fundamental social needs of others. In doing so, we may address the real issue and accidentally help our organization’s bottom line. Click below for the evidence. Now, what if we took this lesson from healthcare and applied it to our everyday interactions with colleagues, customers and business partners?